Problem-solving Guide

Only one side of the build platform can be used to print the model/ the model falls off during printing/ the height of the model does not match the pre-set value.

Reason: The zero position is not accurate.

Solution: Adjust the zero position.

The model is not printed well.

Reason: There are impurities remaining at the bottom of the resin tank.

Solution: Cure the resin.

There are abnormal noises from the tilting motor when peeling off the model.

Reason: The frictional resistance is too high.

Solution: Apply lubricating oil to the screw of the tilting motor.

There are abnormal noises when the build platform is reset after peeling off the model.

Reason: The processing parameter package does not match.

Solution: Contact SHINING 3D technical supporters for appropriate parameter package.

The model is displayed in red.

Reason: The file size exceeds the build platform or the model needs repair.

Solution: Reduce the size of the model to within the build platform range or repair the model.

A "Print error" prompt pops out.

Reason: The printer does not function properly when printing SLP files.

Solution: Reprint or restart the printer.

A "No device" or "No material" prompt pops up.

Reason: The device or material was not selected before the operation.

Solution: Select the device or material first before performing other operations.

A "No selected model" prompt pops up.

Reason: There is no model selected at the moment.

Solution: Select at least one SLP file before performing other operations.

A "The target device does not respond" prompt pops up.

Reason: The device or material was not selected before the operation.

Solution: Select the device or material first before performing other operations.

A "Unknown interruption" prompt pops up.

Reason: The file transfer is interrupted.

Solution: Re-transfer the file.

A "Sending failed" prompt pops up.

Reason: Fail to obtain the SLP file.

Solution: Resend the file.

A "Heating Platform Abnormality Alert" prompt pops up.

Reason: Solid foreign objects may be blocking the heating contact terminal of the build platform, which could affect its heating function.

Solution:

1. Ensure the device is completely powered off.

2. Check if the build platform is properly installed and confirm that the heating contact terminal is free of foreign objects.

3. If foreign objects are found, gently scrape them off with a spatula to avoid damaging the heating terminal.

4. Clean the heating contact terminal with a clean paper towel or soft cloth to ensure it is free of residue.

5. Power on the device and check if the heating function is working properly.

A "Resin Tank Missing Alert" prompt pops up.

Reason: The resin tank may not be properly installed, or the sensor may not correctly identify it.

Solution:

1. Remove the resin tank and carefully inspect the contact points between the tank and the device for any foreign objects. If any are found, gently wipe the contact points clean using a soft cloth.

2. Reinstall the resin tank, ensuring it is properly seated. A long beep ("drip") will indicate successful installation.