Platform¶
This article provides information about certain functional limitations and matters needing attention when using the Dental Cloud platform.
- Platform
- Login expires, please login again!
- Why can't I select any lab when creating an case?
- Why do I see other labs besides the ones I have established a connection with when creating an case?
- After changing the binding, can I still log in with the previous phone number or email account?
- How to handle when the converted files are not displayed in the download section?
- What to do if the document format in the download list does not meet the requirements?
- Why do I exit the current page when I use the mouse to operate the model?
Login expires, please login again!¶
Answer: This prompt indicates that your account has been logged in from another device, and it will be forcibly logged out. However, your previous operations will not be affected.
Note
A Dental Cloud account can only be logged in on one device. If you need to operate on many devices simultaneously, please register more accounts.
Why can't I select any lab when creating an case?¶
Answer: Please ensure that your current account has successfully established a connection with the target lab. Clinic can only send cases to labs with whom they have established a connection.
Why do I see other labs besides the ones I have established a connection with when creating an case?¶
Answer: Please verify if your current account is affiliated with both a clinic and a lab. When uploading cases using a clinic account, you can select target institutions from the labs that have established connection and the lab affiliated with the current account.
After changing the binding, can I still log in with the previous phone number or email account?¶
Answer: No, you cannot. The phone number or email account is associated with a specific Dental Cloud account. Therefore, the phone number or email account that is not currently bound to the account does not have access to the account information.
How to handle when the converted files are not displayed in the download section?¶
Answer: You can try clicking the Convert 
in the download tab to convert the data.
What to do if the document format in the download list does not meet the requirements?¶
● To change the conversion format of individual documents, follow these steps:
-
Go to the
Cases. Click Download 
on the Actions column to navigate to the Download tab. -
Click the
Other Formats next to the project documents. In the Convert dialog that appears, select the target format and click Confirm .
● To change the default conversion format for the institution, follow these steps:
-
Go to the
Institution. -
In the Base Info tab, set the Default Conversion Format .
-
Click Submit to save the settings. The format for new project documents will be converted according to this setting. For existing cases, you need to manually convert document format based on the new setting.
Note
Only administrators can change the default conversion format for the institution.
● To update the format of already created cases, follow these steps:
-
Go to the
Cases. Click Download on the Actions column to navigate to the Download tab. -
Click the
Convert to update the document list based on the already set Default Conversion Format.
Why do I exit the current page when I use the mouse to operate the model?¶
If you have enabled mouse gestures / swipe gestures in your current browser settings, it may cause you to inadvertently leave the current page when you drag the model with the right mouse button. Therefore, please adjust your browser settings as needed.