Platform-related¶

This article provides information about certain functional limitations and matters needing attention when using the Dental Cloud platform.

Platform-related

How to handle "Session expired, please log in again" message?¶

Answer: This prompt indicates that your account has been logged in from another device, and it will be forcibly logged out. However, your previous operations will not be affected.

Note

A Dental Cloud account can only be logged in on one device. If you need to operate on many devices simultaneously, please register more accounts.

After changing the binding, can I still log in with the previous phone number or email account?¶

Answer: No, you cannot. The phone number or email account is associated with a specific Dental Cloud account. Therefore, the phone number or email account that is not currently bound to the account does not have access to the account information.

How to handle when the converted files are not displayed in the download section?¶

Answer: You can try clicking the in the download tab to convert the data.

What to do if the document format in the download list does not meet the requirements?¶

● To change the conversion format of individual documents, follow these steps:

Go to the Cases. Click Download on the Actions column to navigate to the Download tab.
Click the Other Formats next to the project documents. In the Convert dialog that appears, select the target format and click Confirm .

● To change the default conversion format for the institution, follow these steps:

Go to the Institution.
In the Base Info tab, set the Default Conversion Format .
Click Submit to save the settings. The format for new project documents will be converted according to this setting. For existing cases, you need to manually convert document format based on the new setting.

Note

Only administrators can change the default conversion format for the institution.

● To update the format of already created cases, follow these steps:

Go to the Cases. Click Download on the Actions column to navigate to the Download tab.
Click the Convert to update the document list based on the already set Default Conversion Format.

Why do I exit the current page when I use the mouse to operate the model?¶

If you have enabled mouse gestures / swipe gestures in your current browser settings, it may cause you to inadvertently leave the current page when you drag the model with the right mouse button. Therefore, please adjust your browser settings as needed.