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FAQ

1. Why is the scan data cleared after pausing and resuming the scan?

Answer: This may be caused by an outdated Nvidia driver version. Please update your Nvidia driver to the latest version.

Here are the steps to check your Nvidia driver version:

  1. Open Device Manager: Press the Win + X keys (simultaneously press the Windows logo key and the X key), and select Device Manager from the pop-up menu.
  2. Expand Display adapters: In the Device Manager window, find and double-click Display adapters to expand the list.
  3. Find your Nvidia graphics card: You will see your Nvidia graphics card model.
  4. View Properties: Right-click on your Nvidia graphics card model, then select Properties.
  5. View Driver Version: In the Properties window, switch to the Driver tab. You will see the currently installed driver version number next to Driver Version.

Here are the steps to update your Nvidia driver version:

  1. Visit the Nvidia driver download page: Visit the Nvidia official driver download page: https://www.nvidia.com/en-us/drivers/.
  2. Select your graphics card and operating system: Select your product category, series, product and operating system. Make sure to select the correct options, otherwise the downloaded driver may not work properly.
  3. Search for drivers: Click the Find button.
  4. Download the driver: In the search results, find the latest driver version and click the View button, then click Download.
  5. Install the driver: After the download is complete, run the downloaded installer. Follow the instructions to install it.

2. Why can't the device connect to the software after being connected via Ethernet, or why can't the PC access the Internet?

Answer: This may be caused by a conflict between the Ethernet and Wi-Fi adapter priorities. You need to adjust the network adapter priority manually.

Here are the steps to set network adapter priority in Windows 10/11:

Step 1: Open Network Connections

  1. Press Win + R to open the Run dialog box.
  2. Type ncpa.cpl and press Enter to open the Network Connections window.

Step 2: Open TCP/IP Properties for the Network Adapter

  1. Locate the network adapter you want to configure (e.g., Ethernet, Wi-Fi).
  2. Right-click the adapter icon and select Properties.
  3. In the list, select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button below.
  4. In the new window, click Advanced... to open Advanced TCP/IP Settings.

Step 3: Configure Interface Metric (Priority)

  1. In the Advanced TCP/IP Settings window, uncheck Automatic metric.

  2. Enter a value in the Interface metric field:

    • Lower values indicate higher priority.
    • For example, a value of 10 takes precedence over a value of 20.

  3. Click OK to save the settings.

Note

You can verify the priority via the command:

route print