Upgrade¶

When a new version of the software is released or a higher firmware version is available, you will be prompted when launching the software.

Caution

If you need to perform the firmware / software upgrade, please ensure that all your devices are online simultaneously.

Firmware Upgrade¶

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Update the firmware for better performance, stability or bug fixing. Click Upgrade to start the firmware upgrade.

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Note

Please perform the firmware upgrade while the device is connected via the wired connection.

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When you need to upgrade the firmware of the freeprobe, please first confirm that the probe is connected to the computer hotspot, and then start TrakFirmwareUpdate.exe in the software root directory.

Caution

If the upgrade fails, please power off the device and reconnect it to try it again.
Make sure that the device is powered on during the upgrade; avoid interruption of the upgrade due to power cuts.
Do not use mismatched firmware, because this may affect the scanning effect. If in doubt, please contact your supplier or technical support.

Software Upgrade¶

Update the software for better performance, new functions or bug fixing.
We recommend that you use the latest version of the software. As soon as an updated version is available, you will be notified when you start the software.

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Click Download Now will download the installation package in the background. Do not close the software during the download process. Once the download is complete, you can decide whether you want to install the new version directly.

Caution

The software will be closed during upgrading.
Please save your projects properly before upgrading.